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Digitalization in Business: Role and Impact

Peran Digitalisasi Dalam Bisnis

What is Digitalization?

Digitalization is the process of transforming a traditional (analog) system or process into a digital or electronic form. This includes the use of information and communication technology (ICT) to manage, store, and process information and data electronically. Digitalization in business is one of the most visible forms of digitalization in recent decades.

Within companies, digitalization includes the use of digital technology to increase efficiency and productivity in various aspects of business, such as production, delivery, sales, and customer service. Digitalization also allows companies to collect and analyze data to make better decisions.

In daily life, digitalization is changing the way we communicate, shop, work, and interact with others. Digitalization has dramatically allowed us to connect with people from all over the world and access information easily via the internet and mobile devices.

Benefits of Digitalization in Business

Two people are analyzing data on laptops and papers

Digitalization in business has brought several significant benefits:

Increase efficiency and productivity:

By using digital technology to automate and optimize business processes, companies can significantly improve efficiency and productivity.

Improve product and service quality:

Digitalization enables companies to monitor and optimize the quality of their products and services more effectively through data collection and analysis.

Increase speed and responsiveness:

Digital technologies enable companies to respond to and handle customer requests more quickly and accurately.

Expand the market and increase competitiveness

Digitalization allows companies to reach a wider market and offer more competitive products and services.

Improve customer experience:

Using digital technology, companies can provide a better and more personalized customer experience through the use of data and analytics.

Strengthen security and control:

Digitalization enables companies to monitor and control their business more effectively, including in terms of data and transaction security.

Cut operational costs:

By using digital technology, companies can reduce their operational costs in terms of reducing paper usage, logistics costs, and administrative costs.

Overall, digitalization in business can give companies a significant edge in improving efficiency, productivity, and competitiveness, as well as improving customer satisfaction rates and decreasing operational costs significantly than before.

Read Also: Overview of Know Your Customer Electronic (e-KYC) or electronic KYC

Types of Digitalization

A worker is working on a mobile phone

Digitalization can have many forms depending on its intended business and industry targets. However, some of the most common forms of digitalization are:

1. Use of business software:

Business software such as accounting software, inventory management software, and project management software allow companies to automate and optimize various aspects of their business.

2. Use of cloud technology:

Cloud technology allows companies to store their data and applications online, which allows for easier access and better collaboration between employees across different locations.

3. Use of mobile devices:

Mobile devices such as smartphones and tablets allow employees to work remotely, and allow easy access to business applications and data anywhere and anytime.

4. Use of Internet of Things (IoT) technology:

IoT enables companies to collect data from a variety of connected devices and sensors, which can help companies monitor and optimize various aspects of their business, including production, inventory, and maintenance.

5. Use of Big Data technology:

Big Data technology enables companies to collect, analyze and interpret large and complex data to make better business decisions.

6. Use of artificial intelligence/AI technology:

AI technology enables companies to automate and optimize various business processes, and make better and faster decisions based on data analysis.

7. Use of blockchain technology:

Blockchain technology can be used to secure and organize business data and transactions, as well as to speed up business processes.

Read Also: Get to know ICR (Intelligent Character Recognition) and AI (Artificial Intelligence) and their Functions

The combination of these forms of digitalization in business can help companies optimize their business processes and increase their overall performance in the ever-growing and highly dynamic world.

However, there are still many companies that have a hard time choosing suitable technology to help their business needs. Once they made a wrong decision, financial and time losses will definitely entail.

Thankfully, eendigo has a slew of state-of-the-art and proven digital systems that can help the process of digitalization in business to help companies through consultation services and technical support. Contact eendigo now!