What is OCR? Check also how it works in health services

apa itu ocr

Healthcare facilities can produce hundreds of medical documents because it depends on the number of patients who come for treatment. All of these documents are ideally stored in a database so that they can be accessed flexibly. Unfortunately, not a few of these documents are in physical form so they need to be converted to digital format. The solution is, you can use OCR technology or optical character recognition as a way to digitize documents. However, have you known what OCR is and how it works?

Many healthcare facilities are using this technology during the technology transition period during and after the COVID-19 pandemic. Institutions that are used to using conventional methods of making documents must also digitize so that the process runs more efficiently. Want to know more about OCR? Check out the article about OCR below.


Optical character recognition or OCR is a technology that works by converting text from images or other document formats that are scanned (scanning). In short, optical character recognition technology can convert text in images into a text format that can be read by machines. Optical character recognition is included in document digitization techniques that are often used today.

Optical character recognition technology is used in various applications, such as document scanning, business process automation, and data entry. This technology is useful for health services that have a large number of physical documents and must be digitized so that they can be stored in a database.


Almost all technology applications have advantages that can make work easier, including OCR. What are the advantages of optical character recognition in helping document management in healthcare facilities?

1. Increases Efficiency

The main advantage of optical character recognition is its ability to automate the process of text recognition and data entry. This advantage saves time in creating digital documents without having to retype all documents manually. Optical character recognition can extract information from scanned documents and enter it into a database or spreadsheet.

Indirectly, optical character recognition can provide benefits for your institution. You don’t need to recruit an additional workforce to digitize documents. Not only that, other employees can focus on doing more important tasks.

2. Gives Better Access to Information

Digital documents are more in demand and widely used today. The reason is that digital documents are easier to store, search for, and access through databases, thus providing more efficient access to information. Of course, this is very beneficial for healthcare facilities with the obligation to handle documents every day.

You can more easily find the information you need so that the decision-making process doesn’t have to take long. If there are errors or data changes in the document, you can simply edit it on the computer without having to remake the document.

3. Improves Accuracy

Optical character recognition technology also helps improve the accuracy of text recognition. Optical character recognition applies increasingly sophisticated algorithms so that it can recognize text more accurately in various types of languages, fonts, and document formats, including even handwritten documents. Accuracy is very important in sensitive medical documents. Therefore, optical character recognition will ensure that the digital documents produced are truly accurate and match the original version.

4. Strengthens Data Security

Apart from the above benefits, optical character recognition can also improve document security. Of course, you want to make sure that the available data is not easily lost or exposed to cases of data theft. OCR is part of document digitization, so the final version of the document must be stored electronically. The risk of data breaches can also be avoided and documents will not be accessed by unauthorized persons.

5. Decreases Data Management Costs

Indirectly, optical character recognition can reduce costs associated with storing, managing, and processing documents in physical paper form. Digitizing documents will also reduce the need for physical storage space and save costs for printing and sending documents to the patient’s home.

6. Improves Patients‘ Experiences

Optical character recognition can also be used to automate patient administration processes from registration and submitting medical documents to paying hospital fees. Employees can work faster and more accurately so patients and their families can have a better recovery experience.

How It Works in Health Services

The question is, how does OCR work in handling medical documents? The work process begins with an analysis of the patterns that form the characters of letters and numbers on physical documents or images. Before being analyzed, the document is then scanned into text. The latest optical character recognition system can recognize each letter character in various fonts or writing styles, including handwriting using Intelligent Character Recognition technology.

After the analysis process is complete, the character is then displayed on the monitor. If the optical character recognition system is equipped with a text editor, you can make adjustments to the data if there are data changes or errors.

For optical character recognition to work optimally, make sure the scanned document already has clear text. Fuzzy text in documents can produce errors, so you should edit it when it’s finished analyzing. Even though the optical character recognition program recognizes text characters one by one, the results are quite fast, one might even say instant.

After understanding what OCR is and its advantages, you will definitely be interested in implementing this technology in the health service institutions you operate. Of course, reliable tools are needed so that the optical character recognition process can be carried out smoothly without any obstacles. To solve that issue, the eendigo User Experience is now present as the most advanced optical character recognition solution on the market!

This product is also equipped with an e-Sign hub and e-Meterai features for your document legalization process. Not only you as the manager of your health institution, but patients will also get a more satisfying customer experience because eendigo User Experience can fill out registration forms automatically with only saved photos.

Contact us for further info or click here to get the free trial product version of this OCR service from eendigo!